Terms & Conditions

Please read these Terms and Conditions carefully before using the services offered by EMP CABS ("we", "our", or "us"). By booking a journey with us or using our services, you agree to be bound by these terms and conditions.

1. Booking and Confirmation

The following terms apply to all bookings:

• All bookings must be made through our website, by phone, or via email.
• Bookings are not confirmed until you receive a confirmation email or SMS from us.
• You must provide accurate pickup and destination information, contact details, and flight information (if applicable).
• By making a booking, you agree to pay the quoted fare plus any additional charges that may apply.
• We reserve the right to refuse service to anyone for legitimate reasons, including but not limited to safety concerns.

2. Fares and Payment

• All fares are quoted in British Pounds (GBP) and include VAT where applicable.
• Quotes provided are valid for the specific journey and date requested.
• Additional charges may apply for waiting time, additional stops, luggage exceeding the standard allowance, and services provided between 22:00 and 06:00.
• Payment methods accepted include cash, credit/debit cards, and bank transfers as specified in your booking confirmation.
• For pre-booked journeys, we may require a non-refundable deposit or full payment in advance.
• Toll fees, parking fees, and other road charges incurred during your journey are included in the fare unless otherwise stated.

3. Cancellations and Changes

• Cancellations must be made at least 24 hours before the scheduled pickup time to receive a full refund of any pre-payments (excluding non-refundable deposits).
• Cancellations made less than 24 hours but more than 4 hours before the scheduled pickup time will incur a 50% cancellation fee.
• Cancellations made less than 4 hours before the scheduled pickup time, or no-shows, will incur a 100% cancellation fee.
• Changes to your booking should be made as soon as possible and are subject to availability.
• We will accommodate changes where possible, but cannot guarantee availability if significant changes are made at short notice.

4. Pickup and Journey

• Our drivers will wait for 15 minutes after the scheduled pickup time at no additional charge.
• Waiting time beyond the initial 15 minutes will be charged at our current rates, which are available upon request.
• For airport pickups, we monitor flight arrivals and will adjust your pickup time according to your actual arrival time.
• We cannot be held responsible for delays caused by traffic conditions, weather, or other circumstances beyond our control.
• You must be ready for collection at the agreed pickup location at the scheduled time.
• The route taken is at the discretion of the driver, who will consider traffic conditions and other factors to ensure an efficient journey.

5. Vehicle and Luggage

• Our Mitsubishi Outlander PHEV can accommodate up to 4 passengers plus the driver.
• The standard luggage allowance is 2 medium-sized suitcases and 2 small items of hand luggage per booking.
• Additional luggage may incur extra charges or may require booking a larger vehicle, subject to availability.
• Please inform us in advance if you will be traveling with oversized items, such as sporting equipment or musical instruments.
• Child safety seats can be provided upon request and subject to availability, at no additional charge.

6. Passenger Conduct

• Passengers must wear seatbelts at all times as required by UK law.
• Smoking, vaping, and consumption of alcoholic beverages are not permitted in our vehicles.
• Passengers must not behave in a manner that is disruptive, threatening, or makes the driver feel unsafe.
• Any damage caused to the vehicle by passengers will be charged to the booking party.
• We reserve the right to terminate a journey without refund if passengers are abusive, intoxicated, or behaving in a manner that compromises safety.

7. Liability

• We maintain appropriate insurance coverage for our vehicles and passengers as required by law.
• Our liability for any loss or damage to passenger property is limited to £100 per booking unless negligence on our part is proven.
• We are not liable for indirect or consequential losses, such as missed flights or appointments, unless directly caused by our negligence.
• We recommend that passengers have appropriate travel insurance for their journeys, particularly for airport transfers.
• Items left in our vehicles will be stored for up to 30 days and can be collected or returned (postage charges may apply).

8. Force Majeure

We cannot accept liability for any delay or failure to perform our services due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, strike, lockout or other industrial action, technical failure, adverse weather conditions, road closures, or traffic congestion.

9. Complaints and Disputes

Any complaints regarding our service should be made in writing to empcabsltd@gmail.com within 7 days of the journey. We aim to resolve all complaints within 14 days of receipt. Any disputes arising under these terms and conditions shall be governed by the laws of England and Wales, and subject to the jurisdiction of the English courts.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The current version will always be available on our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: empcabsltd@gmail.com
• Phone: +44 7459 846014

Last updated: May 13, 2025