Privacy Policy

This Privacy Policy explains how EMP CABS ("we", "our", or "us") collects, uses, and protects your personal information when you use our services. We are committed to ensuring that your privacy is protected and we comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following information:

Name and contact information including email address and phone number
Pickup and destination addresses
Travel preferences and requirements
Payment information (we do not store credit card details)
Information about your journey, including dates, times, and special requirements
Flight information for airport transfers
Communication records when you contact us

2. How We Use Your Information

We use your personal information for the following purposes:

To provide our taxi and transportation services
To process your booking and manage your journey
To communicate with you about your booking and service updates
To improve our services and customer experience
For billing and accounting purposes
To comply with legal and regulatory requirements
To send you promotional information about our services (only with your consent)

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract: Processing is necessary for the performance of our contract to provide transportation services.
Legitimate Interest: We have a legitimate interest in processing your data to operate our business effectively.
Legal Obligation: We may need to process your data to comply with legal requirements.
Consent: We will ask for your consent for marketing communications and can be withdrawn at any time.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, and to comply with our legal obligations. For booking information, we typically retain data for 3 years from the date of your last journey with us.

5. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or disclosure.

6. Sharing Your Information

We may share your information with:

Our drivers and staff who need the information to provide the service
Third-party service providers who assist us in operating our business (e.g., booking system providers, payment processors)
Regulatory authorities when required by law

We do not sell your personal information to third parties, and we do not transfer your data outside the UK/EEA without appropriate safeguards.

7. Your Rights

Under data protection law, you have rights including:

Access: You have the right to request a copy of the information we hold about you.
Rectification: You can ask us to correct inaccurate or incomplete information.
Erasure: In certain circumstances, you can ask us to delete your personal information.
Restriction: You can ask us to restrict the processing of your information in certain circumstances.
Data Portability: You can ask us to transfer your information to another organization in a structured, commonly used format.
Objection: You can object to the processing of your information for direct marketing.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: empcabsltd@gmail.com
Phone: +44 7459 846014

Last updated: May 13, 2025